We understand that finding the perfect gift can be challenging, and we're committed to making exchanges and returns as smooth as possible for you.
Exchange: Adore your new necklace but feel a different stone color, metal, or frame design might better capture your heart? No worries at all. Browse our diverse collections to find that perfect match. We're happy to exchange your necklace, no questions asked. Simply email us at email@example.com, and we'll guide you through the process within 72 hours.
Returns for Refund: If you need to return an item, you have 100 days to do so for a full refund, minus the cost of return shipping. Please ensure the necklace is returned in the same pristine condition as received - unworn, undamaged, and in its original packaging. To initiate a return, just drop us an email at firstname.lastname@example.org. We'll respond within 72 hours with all the necessary return instructions.
Courier Options for Your Convenience: For your ease, you have two options to return the item:
- Send it via a courier with a tracking number - This ensures the safety and traceability of your returned item.
- Let us arrange a courier pickup for you - In this case, the pickup cost will be deducted from your refund amount, or charged in case of an exchange.
We're here to help with any questions you might have. Just email us, or check out our full Returns and Exchanges Policy for more information. We're dedicated to ensuring your Nano Jewelry experience is as delightful and hassle-free as possible.